VAMAC, Inc.
  • 27-Jul-2017 to 25-Sep-2017 (EST)
  • Counter Sales
  • Chesterfield, VA, USA
  • BOE
  • Hourly
  • Full Time

Med, Den, Vision, 401K, Paid Time Off and more


Increases sales and customer satisfaction by efficiently and courteously assisting walk-in and telephone customers in the selection and acquisition of needed product. Receives and replenishes inventory within branch. Proficient in the process of order entry and other duties that utilize the Eclipse/Solar system, VAMAC's intranet, or other systems as applicable in the process of performing the following duties.

DUTIES

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other job related duties may be assigned.

Provide The Family Advantage to our chosen customers. Build on the business family culture and core values of VAMAC, Inc.

Service customers at the counter by taking orders and entering them into the system accurately; give priority to regular accounts. Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional as well as new products. Set up new displays and participate in company-sponsored sales promotions.

Use electronic and published catalogs to provide product, pricing and availability information to customers.

Insure all Company procedures are followed in the processing of sales transactions. Follow company pricing and credit guidelines.

Assist customers with Special Orders, obtaining pricing and availability from approved vendors, adding freight as appropriate.

Drive sales activity through outbound sales calls as directed by management

Handle customer complaints and returns, while showing a positive attitude. Solve or find someone to quickly solve customers' problems.

Quickly and accurately retrieve orders from warehouse

Keep merchandising and counter areas clean and attractive. Keep counter area inventory stocked; remove or add inventory items to stimulate impulse sales; promote and sell overages, damaged and discontinued items.

Assist customers in locating merchandise.

Maintain forklift and/or order picker certification(s) to safely operate equipment as needed.

Direct and escort customer as needed to pipe yard, manager's office, etc., as need to provide proper customer service. Assist customer in the loading and unloading of products.

Stock Inventory and perform Cycle and Zero Counts as required. Assist in inventory location maintenance.

Maintain a satisfactory driving record. Maintain forklift and/or order picker certification(s) to safely operate equipment as needed.

Use of the Radio Frequency Gun (RF Gun) as required.

Acquire (through proper channels) and maintain a high level of expertise in regard to product, computer entry, and sales knowledge. Attend product-training meetings when offered.

Attend and participate in all branch and company meetings.

Follow company policies and procedures

Perform Warehouse and other duties as assigned.

NEW REPEAT CUSTOMER BUSINESS (NRCB)

It is an expectation for associates to utilize all resources (contacts, friends, family) to search out new repeat customer business. Associates are to use the tools available through VAMAC such as printed flyers and business cards to promote VAMAC and solicit new business. Associates are to have the ability to speak about VAMAC online, Web Order Entry, and any current promotion to current and new customers in an effort to secure NRCB.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); and six months related experience or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.

COMPUTER SKILLS

Proficient in Eclipse/Solar computer systems, the Internet, working knowledge of Microsoft applications, basic keyboarding and the ability to learn and apply new program applications.

MATHEMATICAL SKILLS

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

A current valid diver's license and satisfactory driving record (see Motor Vehicle Policy for details) is required for the position. Permission from the branch manager is required to operate a company vehicle.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The Associate frequently is required to climb or balance and stoop, kneel, crouch, or crawl. The Associate must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Associate is frequently exposed to outside weather conditions. The noise level in the work environment is usually moderate.

QUALIFICATIONS

High School Diploma; prev plumbing sales exp.

VAMAC, Inc.
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